Warranty Policy

HOW TO MAKE A WARRANTY CLAIM IF YOUR PRODUCTS ARE DEFECTIVE

At Evolve, we are committed to providing quality service for all users of our electric skateboards, whether under warranty or not. For any service request, please fill out the form below so that our technicians can review your request and provide a fast and effective solution.

 

Service Request Form

Please describe the issue in detail and include all necessary information (skateboard model, purchase date, etc.). This will help us process your request more quickly and efficiently.

 

FILL OUT THE REPAIR REQUEST FORM

 

 

The Warranty does not cover damage to a Product that, in Evolve’s reasonable opinion, has been damaged due to:

1. normal wear and tear;
2. transport or shipping of the Product;
3. theft of the Product;
4. use of the Product for a purpose other than as expressly described by Evolve, including for commercial purposes, or unusually high or excessive usage of the Product during the Warranty Period;
5. any act or omission of any person other than Evolve;
6. abuse, misuse, negligence, improper use or accidents, including using or storing the Product in adverse environments (including damp, sandy or corrosive environments), water damage, dropping the Product onto the ground or colliding with objects;
7. unauthorised disassembly, tampering or alterations, modifications or repairs being made to the Product;
8. use of the Product in a manner contrary to law; or
9. failure to comply with any user manuals or guidelines provided by Evolve from time to time for the Product, including maintenance and storage obligations.

The Warranty does not cover Consumable Components for the entirety of the Warranty Period.

Evolve will not repair or replace a Product if the Customer has been refunded the Purchase Price for the Product. 

BATTERY WARRANTY POLICY

Batteries have 24 month warranty.

BOARD WARRANTY POLICY

All other board components (other than batteries) have a 24 month warranty.

CARBON DECK WARRANTY POLICY

WHAT WE COVER

The warranty covers warping, de-lamination and manufacture defects for a period of 90 days from the date of purchase. This means we will repair or replace the faulty deck involving faulty materials only.

WHAT WE DO NOT COVER

Any breakage due to:

• Jumping or excessive force applied on the deck
• Normal wear such as scratches, chips or cracks
• Any form of high impact resulting in damage
• Excessive water
• For any warranty issues, please contact the distributor you bought the board from.